Visit the Account Manager page. If this is your first time logging into our new and improved Account Manager, follow the instructions below to register for an account.

You will recieve an email notice from Mast Farm if full payment is not made by 4pm on the 5th day of each month. 

Failure to make a succesful payment by 4pm on the 5th day of each month will result in the following:

• the system will automatically disable your gatecode

• you will be charged a $25 late fee

• your unit will be overlocked

You can find your gatecode by:

• logging into you account, clicking on the Self Storage tab, and selecting Your Units, or

• by calling our facility manager at 828-297-FARM (3276)

As long as you leave your unit clean and undamaged, your deposit will be returned when you vacate your unit.

The first time you rent any unit, Mast Farm requires:

1. a refundable deposit ($35 fee)

2. your first full month's rent (1 month prepayment)

In addition to the above listed charges, renters who select a move-in date after the 1st of the month are responsible for paying rent at a prorated amount. 

For example, if your move-in date is January 15th, you will be charged a prorated amount for the remaining days in January plus the standard rental rate for February. Each month thereafter, your credit card will be automatically charged by the second day of the month. 

To help you quickly get the hang of working the latch on your unit, follow these steps:

1.  Push the button on the right.

2. Pull the handle toward you.

3. After you're done, close the door tight.

4. Attach your lock as shown in the image.

You can cancel your order at no cost to you if you contact us by 4 p.m. local time the day before your move-in date or before your first container is scheduled to be delivered. Otherwise, you may be charged a cancellation fee. If you cancel after your move-in date or once your pod has been delivered, the first month’s rent, any delivery fee(s), and Contents Protection coverage (if applicable) will be charged and are nonrefundable.

Need to make changes to your order?

1. To cancel your entire order before your move-in or delivery date: Chat with one of our associates or call (828) 297-3276 by 4 p.m. the day before your pod move-in or delivery date. You must connect with our Customer Care Team – either by chat or phone – to cancel. We can’t accept cancellation requests by email, social media, or voicemail.

2. To cancel your entire order after your move-in or pod delivery: Chat with one of our associates or call (828) 297-3276  as soon as possible. The first month’s rent, any delivery fee(s), and Contents Protection coverage (if applicable) are non-refundable.​​​​

3. To cancel part of your order: Chat with one of our associates or call (828) 297-3276 by 4 p.m. local time the day before your move-in or scheduled pod delivery to cancel part of your order at no cost. Example: If you need to change your order from three pods to two and contact us by 4:30 p.m. local time the day before, a cancellation fee will not apply.​​​​​​

4. To reschedule your move-in or pod delivery: If you don’t want to cancel your order, but your move-in or delivery date no longer works for you, you can reschedule your dates. Visit your account to change your delivery date by 4 p.m. local time the day before your current service date with no fee. If this is your first delivery or special order, chat with one of our associates or call us at (828) 297-3276.​​​​​​​​​​​​​​​​​​​​​​

5. ​​​​​​​​​​​​​​​​​​We recommend rescheduling all parts of your order (move-in, delivery, pickup, and transit, if applicable) as soon as possible. For customers that have scheduled a pod delivery, please keep in mind that most areas require at least 10 days advance notice to deliver and pick up customers' pods. Some areas may require more notice.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

6. To make other changes to your order: Chat with one of our associates or call (828) 297-3276 by 4 p.m. local time the day before your move-in or delivery for requests beyond modifying container quantities and service dates. Example: You want to upgrade from a 16-foot container to a 20-foot container. Modifying products and services may result in a change to applicable fees.

Great question! Here's a map of the property. You can locate your unit before leaving home by taking a look at the map.

The prices range from $14.00/month for a declared value of $3,500, up to $75/month (US) for the maximum declared value of $15,000. Please call a Mast Farm Storage representative for full pricing details.

Yes. Our containers have eyelets every 4 feet and some containers have e-track slots. The customer is responsible for providing their own straps.

Mast Farm Storage containers are weather-resistant. The container is designed to protect your items against typical weather conditions such as falling rain and snow.

Damage resulting from improper packing, normal shifting or intentional acts by the customer to the contents or the container is not protected. Mast Farm Storage will also not assume liability for burglary and/or theft of personal property for on-site containers. Additional details are outlined in the Contents Protection Option Summary.